Neo-Nir Engineering delivers reliable water treatment chemicals, industrial treatment plants and monitoring solutions for efficient and sustainable water management.

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Location Plot No. A-36, City Industrial Estate, Near Swami Narayan Temple, Udhna-Navsari Main Road, Surat - 394210
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Contact Info
Location Plot No. A-36, City Industrial Estate, Near Swami Narayan Temple, Udhna-Navsari Main Road, Surat - 394210
Follow Us

Terms and Conditions

Terms & Conditions

Terms for Using Our Website.

Welcome to the website of Neo-Nir Engineering LLP . We provide industrial water treatment chemicals, treatment plants, water testing instruments, industrial descaling and related technical support. By accessing or using this website, you agree to these Terms and Conditions. Please read them before using the website or submitting an enquiry. Any separately agreed written quotation, purchase order or service contract governs the specific commercial transaction to which it relates.

1. About Neo-Nir Engineering LLP

Our website introduces our industrial water treatment solutions for cooling towers, boilers, chillers, closed-loop systems, reverse osmosis (RO), effluent treatment plants (ETP) and other applications. It also describes treatment plants, testing instruments, industrial descaling and associated technical support.

We serve industrial customers, including plants in Gujarat and Madhya Pradesh. Website descriptions are informational and do not independently establish the scope of a supply, installation, maintenance or consultancy contract.

2. Acceptable Use of This Website

You may use this website for lawful purposes, including learning about our offerings and contacting our team for information, technical support or quotations. You must not:

  • Attempt to access restricted systems, accounts or information without authorisation.
  • Introduce malicious code or interfere with the website or its security.
  • Submit fraudulent, misleading or unlawful requests or impersonate another person.
  • Copy, republish or commercially exploit site content without appropriate permission.

3. Products, Catalogues & Specifications

Product and service information, images, catalogue material, applications, capacities, specifications and descriptions are for general reference and may change as products and technologies evolve. Our offerings include industrial chemical programmes; RO, ETP and STP plants; softeners, filters and dosing systems; and water testing instruments such as pH, TDS, conductivity and ORP meters.

Please confirm the relevant product grade, specification, technical documents, manufacturer details, availability and suitability with our team before purchase or installation. An online description is not a product-specific warranty.

4. Technical Recommendations & Water Treatment Programmes

Treatment performance and chemical requirements depend on factors such as raw water chemistry, equipment design, system load, temperature, operating procedures and maintenance practices. Advice or examples shown on the website should not be used as a substitute for a system-specific evaluation.

Before implementing or adjusting any treatment programme, appropriate plant analysis, sampling, testing and professional review should be carried out. Programme specifications, dosages, monitoring limits and performance commitments, where applicable, must be confirmed in the relevant technical documentation or agreed written scope.

5. Chemical Storage, Handling & Safety

Industrial water treatment chemicals, including corrosion inhibitors, antiscalants, coagulants, poly electrolytes and other treatment products, must be transported, stored, handled, applied and disposed of in accordance with the applicable labels, safety data sheets, manufacturer's instructions and legal requirements.

Customers are responsible for having trained personnel, appropriate protective equipment, site-specific safety procedures and necessary regulatory approvals. Request the relevant safety and technical information before using a product.

6. Plant Design, Installation & Commissioning

Information about RO, ETP, STP, softener, filtration, chlorination, dosing, pH correction and automation systems describes our general capabilities. A project's design basis, capacity, specifications, equipment, installation, commissioning, testing and maintenance scope depend on site conditions and the parties' agreed technical and commercial documents.

Estimated completion or commissioning dates are subject to the confirmed scope, availability, site readiness and other project requirements unless otherwise specifically agreed in writing.

7. Testing Instruments & Manufacturer Documentation

Our instruments division covers pH meters, TDS meters, conductivity and ORP meters, online analysers, controllers, test kits and reagents. Neo-Nir's website describes the business as an authorised HANNA USA dealer for relevant instruments.

Actual instrument model specifications, calibration, maintenance requirements, accuracy, warranty coverage and support obligations are subject to the applicable product documentation and agreed sale terms. Users should follow the manufacturer's operating and calibration instructions.

8. Industrial Descaling & On-Site Services

Industrial descaling services for heat exchangers, condensers, chillers and boilers are assessed according to equipment condition, access, deposits, process constraints and site safety requirements. Any proposed method, timing, service deliverables and charges will be defined in a separate quotation or work order.

Examples of improved heat transfer or operating efficiency describe possible outcomes and do not guarantee an identical result for every installation.

9. Enquiries, Quotations & Order Acceptance

Sending an enquiry, requesting a free plant water audit or completing a contact form does not by itself create a purchase agreement, obligate Neo-Nir to accept an order or confirm a service booking.

Product quantities, technical requirements, deliverables, site access, prices, taxes, payment terms and other commercial conditions will be confirmed separately. A formal order or service engagement is subject to the parties' written acceptance and any applicable quotation or contract terms.

10. Prices, Product Availability & Delivery

Unless expressly stated in an accepted written quotation or agreement, website content does not constitute a binding offer of price, stock availability, delivery time or installation schedule. Details may vary by product, quantity, location, specifications, manufacturer availability, transport, taxes and site requirements.

Confirm current pricing, delivery arrangements and any applicable payment or warranty terms directly with our commercial team before making a commitment.

11. NeoSERVE Reports & Technical Monitoring

The website describes NeoSERVE as a digital service-reporting platform that may include site-visit reports, historical water readings, chemical stock information and corrosion trends. Such records support technical review and routine monitoring, but their usefulness depends on accurate and complete inputs.

Digital records do not replace required sampling, calibrated measurements, manual inspections or statutory records. Access, availability, data handling and other product-specific obligations are subject to any separate NeoSERVE or service agreement, if applicable.

12. Intellectual Property & Third-Party Brands

Unless otherwise indicated, the website's text, design, graphics, photographs and other original content are owned by Neo-Nir Engineering LLP or used under permission. Reproduction or commercial reuse requires the rights holder's authorisation, except as otherwise permitted by applicable law.

The website identifies Neo-Nir as the only authorised business associate of Dorf Ketal Water Division in Gujarat and Madhya Pradesh and as an authorised HANNA USA dealer. Names, marks and product literature of these and other third parties belong to their respective owners. Brand references do not transfer any third-party intellectual property rights to website visitors.

13. Third-Party Websites & Services

This website may provide links to external websites and services, including maps, social media, messaging applications and manufacturer resources. External sites are operated under their own terms and privacy notices. We do not control their content, availability or data-handling practices.

14. Personal Information & Privacy

When you send an enquiry or contact our team, information you provide may be used to respond to your request, assess technical requirements and communicate about the requested products or services. For information about personal-data handling, please read our Privacy Policy.

15. Website Availability & Limitation of Liability

We aim to maintain useful and accurate website information, but the website may occasionally be unavailable, incomplete or contain outdated material. You should verify critical technical or commercial information before relying on it.

To the extent permitted by applicable law, Neo-Nir Engineering LLP is not responsible for losses arising solely from reliance on general website information without appropriate product, technical or commercial confirmation. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.

16. Changes to These Terms

These Terms and Conditions may be revised to reflect changes in website functionality, products, services or applicable requirements. The current version will be published on this page, and continued website use is subject to that version as applicable.

17. Governing Law

These website Terms and Conditions are governed by the applicable laws of India. Disputes concerning website use will be subject to the jurisdiction of the competent courts in Gujarat, India, subject to any mandatory legal requirements. Separate supply or service contracts may specify their own dispute-resolution provisions.

18. Contact Us

For questions about these Terms and Conditions, technical information, current product specifications, quotations or services, contact Neo-Nir Engineering LLP.

Neo-Nir Engineering LLP

Address: Plot No. A-36, City Industrial Estate, Near Swami Narayan Temple, Udhna-Navsari Main Road, Surat - 394210

Office: +91 261 2312716

Mobile / WhatsApp: +91 92130 13514

Email: info@neonir.com

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM

Website: neonir.digishott.in