1. Information We Collect

When you contact us or request product information, technical assistance or a site survey, we may collect:

• Your name, email address, phone number and other contact details.
• Company or plant name, business location and job role, where you provide them.
• Your enquiry subject and requirements for cooling towers, boilers, chillers, RO, ETP, STP and other water treatment applications.
• Requirements relating to treatment chemicals, RO/ETP/STP plants, water testing instruments, calibration, descaling and maintenance services.
• Plant or utility information, water quality readings, operating concerns and other technical details you choose to share for a quotation or assessment.
• Messages submitted through forms, email, telephone, WhatsApp or other channels used to contact our team.

Depending on the website features in use, basic technical information such as browser type, pages visited and IP address may also be recorded in server logs or through cookies.

2. How We Use Your Information

We use relevant information to understand your requirements, communicate with you and deliver the products or technical services you request. This may include:

• Responding to enquiries and providing quotations, catalogues and product details.
• Recommending suitable water treatment programmes for boilers, cooling towers, chillers, RO systems and effluent treatment applications.
• Discussing, designing or arranging industrial water treatment plants, including RO, ETP, STP and associated filtration or dosing systems.
• Arranging site surveys, technical consultations, instrument support, commissioning, servicing and industrial descaling visits.
• Providing after-sales assistance, service updates, testing results and technical reports where applicable.
• Maintaining enquiry and service records, protecting website security and improving our website and customer communications.

3. Technical Service Records and NeoSERVE

For customers receiving technical support or using Neo-Nir's NeoSERVE reporting service, records may include site-visit details, water test readings, chemical stock information, treatment observations and performance trends relevant to the customer's system.

Where these records are associated with an identifiable business contact, we handle that contact information for service delivery, customer support, reporting and follow-up. We recommend sharing only the information reasonably necessary for your technical enquiry.

4. Protection of Information

We take reasonable administrative and technical steps to help protect information against unauthorised access, misuse, loss, alteration or disclosure. Access to enquiry and service information is limited according to the business purposes for which it is needed.

No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

5. Sharing of Information

We do not sell, rent or trade personal information provided through website enquiries. Information may be shared with service providers supporting our website, communications or service delivery when reasonably necessary to respond to your request.

We may also disclose information when required to comply with applicable law or a lawful request.

6. Cookies and Website Information

Our website may use cookies or similar technologies for normal website functionality, performance measurement and improvement. Third-party features, if enabled, may collect certain usage information under their own policies.

You can usually manage or block cookies through your browser settings. Some website features may not function as intended if cookies are disabled.

7. External Websites and Communication Services

Our website may link to third-party services such as Google Maps, WhatsApp and external websites. When you choose to use those services, their own privacy terms and data practices may apply. We do not control the privacy practices of external websites.

Please review the relevant third-party privacy notices before providing information through those services.

8. Data Retention

We keep enquiry, contact and related service information only for as long as reasonably required to respond to requests, manage customer relationships, maintain service records, address disputes or meet applicable legal and record-keeping obligations.

9. Your Rights and Choices

You may contact us to request access to, correction of or deletion of personal information that you provided to us, subject to applicable law and legitimate record-keeping needs. You may also ask us to stop sending non-essential promotional communications, if any.

To make a privacy-related request, write to info@neonir.com with enough information for us to understand and respond to your request.

10. Changes to This Privacy Policy

We may revise this Privacy Policy as our website, products or services change, or as applicable requirements evolve. Updates will be posted on this page with a revised date. We encourage you to review the page periodically.

11. Contact Us

If you have questions about this policy or how Neo-Nir Engineering LLP handles information received through the website, please contact our team using the details below.